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i cant undispute a claim

calebchien
New Community Member

i cant undispute a claim

i maid two identical purchases to an online company and they said they cannot refund me unless i undispute a claim against them. how do i do that

1 REPLY 1
kernowlass
Esteemed Advisor

Re: i cant undispute a claim

@calebchien 


If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.


Advice is voluntary.
Kudos / Solution appreciated.