i cant undispute a claim

[calebchien]

i maid two identical purchases to an online company and they said they cannot refund me unless i undispute a claim against them. how do i do that

[kernowlass]

@calebchien 

If you had to close a case to get a refund then it would be pointless opening one.
NEVER close a dispute / claim until you have a refund.
If the seller issued a refund then that would close the dispute automatically.
If he doesn't escalate to a claim.
Do not close it or he can ignore you and you can't open a second dispute OR re-open a closed one.