Hi, a992331641. Welcome to the PayPal Community! Not getting something you've paid for is no good at all! Here's what PayPal suggests!
The best approach in a situation like this is to try to contact the merchant and let them know there's a problem and, if needed, request a refund.
If that doesn't work, you may submit a dispute to PayPal which also allows you to try to communicate with the merchant, but PayPal keeps a record of the messages you and the merchant send and they may be used later to resolve a claim.
If things still aren't resolved by submitting a dispute, you may escalate the dispute to a claim within 20 days and PayPal will check things out and take steps to resolve the situation based on the Buyer Protection Policy (https://www.paypal.com/us/webapps/mpp/ua/useragreement-full#purchase-protection).
Please check out https://www.paypal.com/us/smarthelp/article/i-didn't-receive-the-item-i-purchased-or-it's-different-... for more information on how to submit a dispute, escalate a dispute to a claim and other details on the process.
I hope this is helpful. Thanks for being a part of the PayPal Community!
Sincerely,
Michael
PayPal_Michael
