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how to escalte a diapute when paypal doesn't want to deal with you?

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Contributor

how to escalte a diapute when paypal doesn't want to deal with you?

I'm trying to escalate a disputed charge/scam through PayPal with no means to appeal. Whenever I enter my issue with PayPal, the site/Resolution Center automatically closes the complaint without ever reviewing the merits of the claim. I never received the item I paid for. Paypal ruled against me because of a delivery confirmation from UPS. However, the item was never delivered to address it was supposed to go to. I contacted UPS, they could not tell me what was shipped/delivered or where in Hackettstown it was delivered to...but UPS did say that it was not delivered to the address I requested. Paypal closed the dispute having been scammed by the seller as well with a deceptive delivery confirmation. I have still not received the item I paid for and want paypal to reverse the charges. Thank you
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Esteemed Advisor

Re: how to escalte a diapute when paypal doesn't want to deal with you?

@Gutro66 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.