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how to appeal dispute resolution

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Contributor

how to appeal dispute resolution

i ordered an app by mistake and cancelled it the same day back in april

 

i was charged a new subscription in october despite this cancellation

 

i filed a dispute saying i did not know what it was and this was honestly the case, as i had not made any transaction of this sort in october

 

they denied the dispute stating that it was authorized. i believe  they based this decision on the fact that i had another transaction from the same company in april which i did not dispute.  does not make sense as one transaction does not mean they will be ongoing.

 

i have an email as proof of the cancellation in april and would like to know how to appeal the decision. i tried reaching out via chat to no avail

3 REPLIES 3
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Esteemed Advisor

Re: how to appeal dispute resolution

@michelelefebvre 

 

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.


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Kudos / Solution appreciated.
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Contributor

Re: how to appeal dispute resolution

yes i have set up my payment preferences..i still cant appeal the dispute and am getting very frustrarted

 

no one is answering me in messaging either

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Contributor

Re: how to appeal dispute resolution

since there is no appeal button in existence i continually asked for an appeal in message to paypal until i was heard and i was finally granted the opportunity to submit my evidence

 

i was finally refunded but i am not pleased with the length of the process or the amount of times i had to ask for an appeal..  it should be much simpler