how to appeal dispute resolution

[michelelefebvre]

i ordered an app by mistake and cancelled it the same day back in april

i was charged a new subscription in october despite this cancellation

i filed a dispute saying i did not know what it was and this was honestly the case, as i had not made any transaction of this sort in october

they denied the dispute stating that it was authorized. i believe  they based this decision on the fact that i had another transaction from the same company in april which i did not dispute.  does not make sense as one transaction does not mean they will be ongoing.

i have an email as proof of the cancellation in april and would like to know how to appeal the decision. i tried reaching out via chat to no avail

[kernowlass]

@michelelefebvre 

Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.

[michelelefebvre]

yes i have set up my payment preferences..i still cant appeal the dispute and am getting very frustrarted

no one is answering me in messaging either

[michelelefebvre]

since there is no appeal button in existence i continually asked for an appeal in message to paypal until i was heard and i was finally granted the opportunity to submit my evidence

i was finally refunded but i am not pleased with the length of the process or the amount of times i had to ask for an appeal..  it should be much simpler