how to appeal dispute resolution
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i ordered an app by mistake and cancelled it the same day back in april
i was charged a new subscription in october despite this cancellation
i filed a dispute saying i did not know what it was and this was honestly the case, as i had not made any transaction of this sort in october
they denied the dispute stating that it was authorized. i believe they based this decision on the fact that i had another transaction from the same company in april which i did not dispute. does not make sense as one transaction does not mean they will be ongoing.
i have an email as proof of the cancellation in april and would like to know how to appeal the decision. i tried reaching out via chat to no avail
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Check if you had a subscription set up...
Click on the profile tab (icon next to log out) > Click on payments third option along on the thick blue band top of page > "manage pre-approved payments''.
Advice is voluntary.
Kudos / Solution appreciated.
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yes i have set up my payment preferences..i still cant appeal the dispute and am getting very frustrarted
no one is answering me in messaging either
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since there is no appeal button in existence i continually asked for an appeal in message to paypal until i was heard and i was finally granted the opportunity to submit my evidence
i was finally refunded but i am not pleased with the length of the process or the amount of times i had to ask for an appeal.. it should be much simpler
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