how do I contact a person at Paypal

[Moritat7]

I got a suspicious email from supposedly paypal and I want to discuss it with a paypal rep. When I call, they say they cannot speak to me. When I go to the website, it says I can have a written conversation with a person, but this is a lie!  it's all formula answers and I cannot even ask a question. They give me choices as to what my question is instead. What horrible customer service!  Can anyone explain how I can speak to someone at paypal?   thanks.

[kernowlass]

@Moritat7 

I guess we could tell you easily enough about your email but if you only want customer services then your options are...

Paypal phones are mostly non operational since covid but sometimes you get lucky.
If there is one available it will show when you click help / contact bottom left of Paypal pages for options available in your country.
Live chat is randomly available.
You can send them a message.
Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.