how can I solve this issue?
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Hello, I sold an item and got paid via paypal. The buyer indicated the item did not fit and placed a hold on the payment. The buyer has not returned the item (still has several days to return the item) but now my paypal account has a negative balance because of this. If the buyer does not returns the item, will I still have to add funds to paypal to resolve the negative balance issue? any suggestions or comments are welcome thank you. I do not want to end loosing the item and the funds.
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If paypal tell the buyer to return for a refund and they don't then yes you should get your money back.
Make sure however that you respond promptly to any questions asked and give as much information as possible.
Advice is voluntary.
Kudos / Solution appreciated.
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