homeandmart.com is LT Fashion LTD - a scam

[ccbrundage]

I placed an order with them April 5th and soon realized it was a scam - "View your order" brought up a blank page and the prices were way too high but I was desperate for hand sanitizer for my immunosuppressed daughter.  I went to Whois and saw their domain name was registered only 4 days before I ordered and when I did a search on the company listed on my PayPal account, it was LT Fashion LTD I see endless complaints of their being a scam.  Beware of this company!

[kernowlass]

@ccbrundage 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[ccbrundage]

Thank you - I have done that already.  Terrible that these companies appear during crises to feed off vulnerable people.

[aanaya944]

How did you end up solving this issue? I bought from them too. It’s been 3 weeks with nothing. I opened a claim and they tried to say it was the high demand and my order still needs 5-10 business days to "process" my order.

[ccbrundage]

Put in a claim to PayPal's Resolution center.  I did that and tonight got a notice that my money was refunded since the company never responded to them.  Good luck!

[Dida1900]

I found this out the hard way.  I placed an order on April 6 for toilet paper and hand sanitizer with Home and Mart—total $50.97 through Pay Pal.  They processed the payment right away at LT Fashions.  After I sent two emails inquiring about my order, with no reply, I checked on them with the BBB.  Nothing but complaints about the company.  I suppose I’m out 50 bucks—lots of money to a 70y/o widow living on a pension.  Shame on them!

[ccbrundage]

It's awful, isn't it!  I'm 82 living on Soc. Sec. and the $51 I paid could have gone a long way with me.  Do put in your situation on the Resolution page.  I am expecting to hear in a couple of days from PayPal if they will refund my money.  So far homeandmart hasn't responded to them so I am hopeful I can get reimbursed.  PayPal should refuse payments to them at all seeing how many got burned by this company. If I get reimbursed I'll add another post.

[ccbrundage]

I saw your complaint about the same company.  Tonight I just got a refund from PayPal so I suggest you go to the Resolution Center and put in the information to get a refund.  It might take a while.  Good luck!