This happened to me also. If you call pay pal they will ask you questions for example multiple choices on addresses or cars that relate to you going back up to 30 years.. They will ask approx. 3. If you answer correctly they will mark it as verified in your pay pal account.
(Sorry for bad english)Hello. I submitted a document on confirm address and it was likley going to be not approved since i used my parents water bill.but now i got a card and it comes with the address the problem is that its been 5 days and they havent rejected/approved my thing so i can send my address proof instead of the address using my parents water bill