help me, I am new

joseph1233
New Community Member

hey 

PayPal are asking me to update my account info i.e my birth date.

I do this but it will not go through? why???

thank you 

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@joseph1233

 

Paypal glitch, lots reporting it, ask customer services to do it for you..........

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
Freephone from a UK landline or UK mobile number.

OR

have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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