@harvinder2 wrote:
I ORDERED A SMART PHONE FROM THE ALIBIBA WEBSITE THE PHONE WAS BEING SHIPPED FROM TURKEY I LOGGED INTO MY PAYPAL ACCOUNT ENTERED THE RECIEVERS EMAIL ADDRESS CLICKED ON OPTION BUYING A PRODUCT THEN SENT 350 POUNDS BUT WHEN I SENT IT THE RECIEVER SAID YOUR MONEY IS ON HOLD THEN I LOOKED AT THE TRANSACTION IT SAID TRANSACTION COMPLETE THE RECIEVER IS STILL SAYING TO ME THE TRANSACTION IS ON HOLD , AND THEN HE SAID CANCEL THE TRANSACTION I SAID I CANT CANCEL BECAUSE IT SAYS COMPLETE ON MY PAYPAL ACCOUNT I ASKED HIM TO SCREEN SHOT THE PAGE WHERE IT SAYS TRANSACTION IS ON HOLD AND HE SAID NO NOW HES SAYING TO ME I CANT LOG INTO MY PAY PAL ACCOUNT I WANT TO ASK ANYONE IS HE LYING WHEN HES SAYING TO ME HE HASNT RECIEVED MY 350 POUNDS BECAUSE ON MY SIDE ITS SAYING TRANSACTION COMPLETE SO CAN I GET MY MONEY BACK THROUGH PAYPAL OR IF I RING THE BANK CAN THEY STOP THE PAYMENT IF THE PAYMENT WAS ON HOLD WOULDNT MY PAYPAL ACCOUNT TELL ME ITS ON HOLD
Seller received the money but their payment is subject to PayPal's 21 day hold so it is temporarily not available for use but it is in their PayPal account. They have to ship and provide tracking number to the transaction and when PayPal can confirm delivery with the courier, PayPal will releases funds within 24/48 hours to the seller.
If in 7 days from date of payment, the seller have not shipped, no communication, locate the transaction in your PayPal activity, click it, then click "Report a problem" and open a Item Not Received dispute.
No, PayPal would not tell you the money is on hold because its really not for you to be concerned with to be honest because you can't release the money for them because you did your part by completing payment. Seller has to ship your item. Or do you want to confirm receipt to release money before receiving phone and giving up your dispute rights? I don't think you would.
Man, this stuff is doing my head in. PayPal does it this way to make sure sellers ship items out to buyers and not just withdraw the money and run away and not ship order to customers.
Kudos & Solved are greatly appreciated. 🙂
