has anyone had deal with LYD Information Technology CO. LTD?
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I ordered some christmas items online with a company and this other company LYD Information Technology CO. LTD is charging my paypal acct.
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I ordered a Barefoot Dreams cardigan and after one MONTH received a counterfeit that is the wrong size, wrong color, and NOT AT ALL what was pictured on the website (which I now realize is counterfeit as well.) I requested a refund and no reply. Filed a dispute and then they replied saying they'd give me $41 of the $135 that I paid. I declined the offer. They emailed me asking me to repeal my dispute which I have not done because their website has a "30-day money-back guarantee (HA.) Now they say if I PAY TO RETURN the garment to CHINA...they will refund me in full "once they receive it." This too is not acceptable. Although the web site "said" Barefoot Dreams and Cozy Chic - everything now is LYD Information Technology CO. LTD.
I'm calling PayPal tomorrow.
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So far NO LUCK AT ALL. LYD will say YOU have to pay to return the merchandise and once they receive it and AND IF they agree it is identical to what they sent...they will give a refund. REALLY?
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No I haven't. If there is a customer service number for PayPal please let me know if you have one.
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the number I used before was USELESS. Likely due to Covid, all I got was automated, confusing, often contradictory information. You do have to go through the resolution center...but I am sad to say that is NOT the help I expected from PayPal. They seem to do NOTHING about curtailing these clearly counterfeit sites that repeatedly scam buyers. I admit the initial error was mine (SO MY BAD) but the following actions on their part IMO are pathetic. The number I just found is <removed> and supposedly you get a live person. Let me know...
Yours is being duped...ADSully3
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I may not be supposed to say this, but PP granted me a full refund today for the same issue...be persistent. I want to see these guys taken down...
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It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- I have to wait 24-72 hours? in Disputes and Limitations Archives
- Funds haven't been released yet, resolution center can't open a case on it in My Money Archives
- Payment is waiting in Payments Archives
- My payment is waiting. in Payments Archives
- PayPal dropped a Dispute wouldn't wait, Cant let them get away with this. in Disputes and Limitations Archives