1 refund missing after report 2 fraud charges on Jan 3, 2020. I called and reported the 2 charges on Jan 4, 2020. Paypal took care of one charge I did not make, but I'm still waiting on the other charge to be taken care of that I didn't make also. It's been 7 days. I had to borrow money to pay my rent due to this charge, and I'm anxious to resolve this. I thought Pay Pal was covered when charges were made that was proven fraud. Please anyone have any suggestions, I have called, texted Pay Pal every day, and they tell me they will cover the last charge when they get the money from the hacker. That doesn't make any sense to me...?????????
You need to contact customer services to resolve any account specific issues. Click help / contact bottom left of Paypal pages for options available for your country.
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I have talked to customer service every day, and they tell me they have to contact the hacker and get the money from the hacker then will refund me.
Hello, it was a hacker, and they have to get the money from the hacker first!! They said it usually takes 5 -7 days, well, it's been 7 days and no refund. I thought Pay Pal would make the refund and then continue to collect the money on their part, but apparently that's not how it works.
