faulty items
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hi
i received items which i bought, yet although i got the 2 items, 1 does not work and other partially works - i contacted seller, yet no reply - so i would like a total refund-
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Disputes
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How do I open a dispute with a seller when a purchase goes wrong?
You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website
By opening a dispute, you can communicate directly with your seller to work out a problem transaction.
If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.
These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.
To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.
Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute
DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.
If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.
Also make sure you have activated the below link in case you have to return it.
https://www.paypal.com/us/webapps/mpp/returns (make sure its the one for your country though).
Advice is voluntary.
Kudos / Solution appreciated.
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hi
link on transaction does not allow me to do anything
only to open a dispute if someone used my account without me knowing
cannot see anything else
very strange
thks
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Well the link may not work as i said 'make sure its the one for your country' !!!
And if you only have the option to open an unauthorised dispute then it sounds as if you used the 'friends/family' option to pay???
Advice is voluntary.
Kudos / Solution appreciated.
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Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Payment missing in My Money Archives
- Didn't received the paid item in Disputes and Limitations Archives
- I returned a not working item, the seller received it, and Paypal didn't return my money in Disputes and Limitations Archives
- Item not received in Disputes and Limitations Archives
- How can I upload emails for dispute/resolution? Does paypal have an email in Disputes and Limitations Archives