facebook charged me 18 dollars without my consent

chafze
New Community Member

Hi everyone, 

 

Last night (20:15:09 BST), I received a notification saying I made a payment to facebook.

I checked the description on the receipt and it says "facebook ads". 

I haven't made such payment, especially as I am not even using my facebook account. I stopped using it some years ago. I desactivated it, and I started getting notifications some months ago so it must have been reactivated somehow. 

I opened a dispute explaining I didn't authorised that payment, but it was denied as facebook was a pre-approved merchant since 2011. 

I tried entering facebook using chrome, ie and my website browser on my phone, safari. But I get an error message. 

I have no idea what to do. I don't know how to prove I haven't allowed that payment to be done. 

 

Thank you for reading this, and I hope someone can help. 

 

Nina 🙂

 

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2 REPLIES 2

feirce
Contributor
Contributor

I've no idea what has happened but i would unlink that facebook account from your paypal. Hopefullyanother user knows how to do this, or you can figure it out yourself, because i've no idea how you do this.

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JohnCody
Contributor
Contributor

Hey,

Did you ever manage to get this resolved? I've had a similar issue at work. 

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