double charges

[Bob1261]

I was charged twice for ONE shipping label, can't find a way to fix it

[PayPal_April · Accepted solution]

Hello @Bob1261, 

Here's how to void a shipping label you created with eBay:

1. Go to Manage shipping labels
2. Find the item you'd like to void the shipping label for, then from the Actions column, select More Actions, and then select Void.
3. Choose your reason for voiding the label. If you want to, you can add a message for the buyer.
4. Select Void shipping label.

How long you have to void a shipping label depends on the shipping service you used.

• USPS: You have 5 days to void a USPS shipping label that you printed on eBay, and it can take up to 21 days for USPS to approve or reject the refund. If it's approved, you'll receive an email that your PayPal account was refunded
• UPS: You have 24 hours to void a UPS label. If you don't use the label within 5 days, the label will be voided automatically and a credit will be issued to your PayPal or UPS account
• FedEx: FedEx labels can't be voided because you're not charged until the package has been delivered
•  

Here's how to void a UPS or USPS label created with PayPal Shipping: 

1. On the Summary or Activity page, find the transaction for which you created the label.
2. Scroll down to the bottom of the page and click Void Label.
3. Click Void Shipment.

Here’s how to void one or more labels printed from PayPal Multi-Order Shipping:

1. On the Summary page, click Manage MultiOrder Shipping on the right of the page.
2. Click Purchased labels.
3. Click Void in the dropdown menu next to the transaction of the label which you want to void.

The estimated time you can expect to receive a credit (including postage and insurance costs) on your PayPal account after you void a USPS shipping label:

• 15 calendar days on shipping labels for Priority Mail, Express Mail, First-Class Mail Parcel, Express Mail International, and Priority Mail International.
• 21 calendar days on shipping labels for Media Mail and Parcel Select.

If you create a UPS or USPS shipping label but don't want it, you can void it. You have up to 24 for UPS and 48 hours for USPS to void label afer creating it.

-April