dispute

ringryan
Contributor
Contributor

i have recently won a case for a full refund but have to pay the shipping back to hong kong now this as much as the claim is for so its not worth it

or is it

help please

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@ringryan 

 

In the event of a dispute you choose your seller and not Paypal so you need to bear in mind possible return trackable costs before you go ahead and buy from that seller / country.

Paypal state this >>
IMPORTANT: You may be required to return the item to the seller or other party we specify as part of the settlement of your claim. PayPal Buyer Protection does not entitle you to reimbursement for the return shipping costs that you may incur.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.








Advice is voluntary.
Kudos / Solution appreciated.
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ringryan
Contributor
Contributor
Hi It was through a bank account
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