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dispute

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peter1236
Contributor

dispute

can someone help me i have a dispute with a seller and he said he cant refund me my money untill i close the dispute is that right or not becouse if i close it and he dont pay me back can i open another dispute 

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Accepted Solutions
PayPal_Donna
Moderator

Re: dispute

Hi peter1236,

 

Welcome to the PayPal community and thank you for your post.

 

I would advise you not to close the dispute as it cannot be reopened if you don't receive the refund. Please ensure you escalate the dispute to a claim within the given timeframe, We will then step in and investigate this on your behalf.

 

-Donna 

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1 REPLY 1
PayPal_Donna
Moderator

Re: dispute

Hi peter1236,

 

Welcome to the PayPal community and thank you for your post.

 

I would advise you not to close the dispute as it cannot be reopened if you don't receive the refund. Please ensure you escalate the dispute to a claim within the given timeframe, We will then step in and investigate this on your behalf.

 

-Donna 

View solution in original post