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dispute

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dispute

i filed a dispute, but declined. i have followed all steps to open a claim but the options given in instructions aren’t there when i go to the resolution center and click on transaction. i didn’t make the purchase. the website on invoice is a dead link. i have no email confirmation for an order. the tracking info is also a dead link. i have been trying to get paypal’s help for almost two weeks.
1 ACCEPTED SOLUTION

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Contributor

dispute

Thanks for your support Dee. I noticed in the resolution center message window that if you "end the message" no one will contact you. Apparently you

have to leave the message window open until they respond (several hours). We'll see.  Hope this helps or you're way beyond this being helpful.  Mike

View solution in original post

5 REPLIES 5
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Esteemed Advisor

Re: dispute

@dee8675309 

 

Which dispute did you open?

Did you escalate to a claim?

Did it time out or did paypal not find in your favour?


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Kudos / Solution appreciated.
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Contributor

Re: dispute

the dispute was for unauthorized charge. i tried to escalate to a claim but per the instructions, the column with the option to do so isnt available. paypal denied my dispute and closed the case.
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Esteemed Advisor

Re: dispute

@dee8675309 

 

Why did you open a dispute for 'unauthorised use of account' and not 'item not received'???

Thats why you could not escalate it to a claim..............


A dispute for an unauthorised transaction is telling paypal that your account was hacked and used without your consent to make that transaction.
Paypal would check IP addresses and devices and close the dispute if it was you that made the transaction.

You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say you made a mistake then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?

 


Advice is voluntary.
Kudos / Solution appreciated.
Highlighted
Contributor

dispute

Thanks for your support Dee. I noticed in the resolution center message window that if you "end the message" no one will contact you. Apparently you

have to leave the message window open until they respond (several hours). We'll see.  Hope this helps or you're way beyond this being helpful.  Mike

View solution in original post

Highlighted
Contributor

Re: dispute

If the dispute is closed you can't escalate