dispute

[peter1236]

can someone help me i have a dispute with a seller and he said he cant refund me my money untill i close the dispute is that right or not becouse if i close it and he dont pay me back can i open another dispute 

[PayPal_Donna · Accepted solution]

Hi peter1236,

Welcome to the PayPal community and thank you for your post.

I would advise you not to close the dispute as it cannot be reopened if you don't receive the refund. Please ensure you escalate the dispute to a claim within the given timeframe, We will then step in and investigate this on your behalf.

-Donna