dispute

[Princessmawmaw]

Short story:

I purchased an item, paid with paypal, the item wasn't correct, returned to sender, they denied me the refund because I didn't send it to the address that they wanted me to send it "Scam" I believe. I went sent through a lot, now I don't have the item, or my refund; what should l do? Can anyone please help me figure out how to get my money, or the correct item I purchased?

Thanks in advance

[kernowlass · Accepted solution]

@Princessmawmaw 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[Princessmawmaw]

I didn't close it, they did....PayPal. I am still trying to get in touch with them. I even called, but they told me that they were going to try an get in touch with the seller, to see if they would give me the refund, or send my items. I am very frustrated behind this.

[PayPal_Sriraj]

Hi @Princessmawmaw

Welcome to PayPal Community Forum!

PayPal generally emails you when a claim is closed and the reason is also provided in it. If you didn't notice such an email, try looking for one in your email inbox that is registered with PayPal. You can also go to the Resolution Center in your PayPal account and see what is the status of your claim. 

If you wish to appeal against the outcome of a claim, you can contact PayPal Customer Service for assistance. 

You can call PayPal Customer Service or reach out to them via Facebook or Twitter.

I hope this helps.

Sriraj

[Princessmawmaw]

I did reach out to them, I called Paypal and they told me that I have to wait five days and they were going to try and get in touch with the seller. I also called my bank; because I know they will retrieve the money back for me. Thank you