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dispute resulting in negative balance, cannot add funds until dispute is resolved

New Community Member

dispute resulting in negative balance, cannot add funds until dispute is resolved

Stuck in a cycle going nowhere.  Someone on eBay lied and said I sent a defective item so they did a dispute and now my account is negative.  I am trying to add money back but it says I have to wait until the Dispute is closed.  I received the item back today in the mail so I am trying to update the dispute to say I received the item.  It will not let me until I add funds.  I try to add funds but it says to resolve the dispute.  I try to say i received the item and it says that I need to add funds to resolve the dispute.  I try to add funds but it says to close the dispute first.  I try to close the dispute and it won't let me without adding funds.