dispute options only shows "Unauthorized use of account"

[Gcopeman]

Hi all

I didn't receive an item I've paid for and started a dispute but the only option that was available was "Unauthorized use of account" so I had to click on that.

PayPal's outcome was that it wasn't an unauthorized use of my account (which is correct) so the dispute has been closed.

I've just tried to re-open it in the hope that I can now click on item not received but all I get it "Oops something went wrong".

Is there anything I can do?

Thanks a lot

Giles

[kernowlass]

@Gcopeman

Sounds as if you paid using the friends / family option?? If so then.................

A friends / family (or gift payment) is intended as a transfer of funds from family or friends to one another. For this reason, there is no processing fee when payment is made with bank or PayPal balance.
However as it is a “gift” payment, there is also no Buyer protection as no goods or services should have been exchanged.

If he was not a close mate or family member you should never use that option as it enables the seller to evade his paypal fees and negates your buyer protection at the same time. That is also why you would be unable to open a dispute apart from an unauthorised transaction if your account was hacked and used without your consent.

You also risk having your account limited for using this option when you are purchasing goods as its against Paypal rules. 

Your only hope is if you funded your paypal payment via a credit card then contact your card issuer and see if they will help you but unfortunately again as it was a 'gift' of money they may decline as well.