despute

[mimi143]

Hello everyone,

Pay pay has been great with my depute were working on since May. But now  they say  China wants the item back before they refund my money. The company sent the wrong item and I paid shipping for that. So why should I pay shipping to send the wrong  item back to China. I just found out from the post office will be $25.00.  Pay pal said I have until Aug 30th to respond  with tracking  number  or my case will be close.  I have messaged PP 3 times regarding this and no response. I cannot find a phone number  . Does anyone have a PP  contact number. 

Thank you All .... Mimi

[kernowlass]

@mimi143 

In the event of a dispute you need to bear in mind possible return trackable costs before you buy from that seller / item / country because....

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction.
https://www.paypal.com/us/smarthelp/article/FAQ3544

You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.