depop scam

[dakodette]

hello, i was scammed on depop along with another person i found by the same person. we both filed a claim on her the same day. the seller only responded to the other girls claim and not mine. she's getting her money back and i haven't heard anything back. is there any way to connect the two so i don't have to "wait for a response". it's the same situation between us both and i just really want my money back.

[kernowlass · Accepted solution]

@dakodette 

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. We'll review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

https://www.paypal.com/webapps/mpp/first-dispute

DO NOT CLOSE THE DISPUTE UNTIL YOU HAVE A CLEARED REFUND OR YOUR ITEM WHATEVER THE SELLER SAYS. ALSO DON'T FORGET TO ESCALATE THE DISPUTE TO A CLAIM WITHIN 20 DAYS IF THE SELLER DOES NOT REFUND.

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will do a chargeback for you.

[dakodette]

i did open a dispute with them, it's just taking so long and i know that the seller isn't going to respond and i'm just irritated that it's taking so long is all. thank you for the response!

[sharpiemarker]

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@dakodette wrote:
i did open a dispute with them, it's just taking so long and i know that the seller isn't going to respond and i'm just irritated that it's taking so long is all. thank you for the response!

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Then you have to escalate the dispute to ask PayPal to get involved:

https://www.paypal.com/us/smarthelp/article/how-do-i-escalate-a-dispute-to-a-claim-faq822

If the seller is not currently responding, go ahead and escalate. You can escalate anytime within the first 20 days of opening a dispute. If you don't, PayPal will automatically close the case.

Sorry, but there is a procedure with disputes and it involves waiting. 😞

[sharpiemarker]

@dakodette 

No. If seller don't respond, escalate to claim for PayPal to step in within 20 days from opening dispute. They will review the case and communicate with both parties and make a decision. If seller doesn't respond to PayPal, they will close the case in your favor.