denied refund

[Denisem1130]

I was denied a refund because the seller said the didn't get the item back but I have proof and a ret from the PO that they did get it back  but pay pal refuses to see this proof and  wont make another claim for me  .So how do i make this right?

[sharpiemarker]

@Denisem1130 

You'll have to appeal the claim by calling customer service and be persistent until someone will help. You need to have a tracking number that shows "Delivered" status.

To contact customer service for assistance:

Log on, click HELP on top menu, scroll down to click CONTACT US, and then scroll down to click CALL US or other contact options.

Call early, during business hours, west coast time to try to get a US rep. 

Or contact via social media:

Facebook (US): https://www.facebook.com/paypal

Twitter (US): @AskPayPal 

Your other recourse is to dispute with your credit card, if you paid with one.