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denied dispute

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New Community Member

denied dispute

just received an email today to say my dispute has been denied because the sellar provide tracking information - tracking information that when you clicked on said no information yet! how can PayPal not investigate this properly and now I am finding it difficult to have a conversation with someone - to say i am unhappy is an understatement. I am sure there is legislation protecting buyers and by using PayPal I thought this was an iron-clad guarantee if there were any issues they would step in and help! it is even more frustrating that there are no proper contact details.

1 REPLY 1
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Esteemed Advisor

Re: denied dispute

@llou12 

 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.