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i ordered and paid through paypal for an item that was appoximately 10 KG in weight, when the item was delivered it was a plastic child trinket, that weighed about 1lb, royal mail delivered the trinket and pushed it through the letter box.
the sender had put a tracking number on the item so that it would be delivered.
so as far as the royal mail and paypal was concerned the item had been delivered.
i told paypal that i had been scammed, and they said that as far as they knew this item had been delivered.
but paypal knew this was a scam company because they had dozens of written complaints that they knew about and they still sent my money to a scam company.
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Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.
1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.
APPEAL
To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en
When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.
You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.
Advice is voluntary.
Kudos / Solution appreciated.
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- Funds haven't been released yet, resolution center can't open a case on it in My Money Archives
- SCAMMED, TRYING TO GET REFUND-CHINA in Disputes and Limitations Archives
- Regarding claims, does PP verify seller's shipping details in Disputes and Limitations Archives
- Why does PayPal continue to allow 163.com? in Disputes and Limitations Archives
- how to get a refund/cancel? in Payments Archives