danger!!! Lanshan District Shunke Department Store - don't buy from them !!!

[abir-israel]

i saw many complaints regarding this firm and i wish to share my story and worn you not to purchase anything from them!!!

I ordered an adult executive chair !!!! 

I got an 9 inches high and 10 inches wide  baby stool made of two miniature iron rod and a very small piece of Uta covering them.

it's not possible for any person to sit on it or do anything with it . its worth in china maybe one dolar!!!

the seller's offered me a refund of 16$.

its similar to someone who steals 39$ from you and then offers to give you 16$ back !!!!

 i honestly believe that this seller is committing fraud regarding many customers who bought this chair and other products and got **bleep**!!!

and i ask anyone who knows how, to report to the Appropriate authorities about this large scale fraud.

[kernowlass]

@abir-israel 

Chinese Web Sites or on Social Media ads easy to spot (once you know the below signs) so buyer beware.

Paypal would not be able to check every individual seller / merchant / company in over 200 countries worldwide that adds paypal to their website to accept payments.

So they give you 'some' buyer protection but the onus is on you to risk assess your transactions.

They do stop bad companies from using Paypal when enough claims start rolling in.
However as they are in China (mostly) then its easy for them to just start over with a new name, so stopping them does not really do anything.

The best thing is to not buy from them in the first place, to recognise them -

1. No return address on the returns policy. The site will look as if its in your country (where they despatch goods from) but they will ask for returns to go back to China (returns depot) at a shipping cost often more than the item is worth.
2. No contact telephone number. if you click on contact the most you will get is webmail or an email address.
3. Rarely company address information.
4. Great pictures of items at bargain prices that turn out to be tat.
5. Fake reviews.
6. Google and you can often see previous company names as they change them once enough claims roll in and Paypal stop them using their services and start over.
7. Send fake tracking numbers to win item non receipt of item claims.

How do I open a dispute with a seller when a purchase goes wrong?

You can open a dispute in the Resolution Centre of your PayPal account within 180 days of payment if:
•You don’t receive the item OR service
•You receive an item but it’s significantly different than the description on eBay or on the seller’s website (or you receive a totally different product).

By opening a dispute, you can communicate directly with your seller to work out a problem transaction.

If you reach an agreement with the seller you can close the dispute. If you're still not happy with the result, you can escalate the dispute into a claim. Paypal will review the claim and decide on reimbursement.

These steps apply to Personal accounts. If you have a Business account, please log in to see the steps that apply to you.

To open a dispute:
1.Log in to your PayPal account.
2. Click on the transaction and use the resolve a problem option at the bottom of that details page.

Note:
•Generally buyers must wait at least 7 days from the date of payment to escalate a dispute for an item not received
•Where an item has not been received, please ensure you have given the seller enough time before opening a dispute

Do not close the dispute until you have a refund or your item.
If a seller states that they can't refund until you have closed the dispute don't believe them.
Escalate the dispute to a claim within 20 days (before it times out), if you need Paypal to get involved.

If you lose because the seller provides a fake tracking number then post back here for more advice.
If the item arrives and its not what you ordered / not as described then make sure you change the dispute quickly from non receipt. If the dispute times out before you can change it then contact customer services to open a second dispute for the new reason.

Activate the below link in case you have to return the item at Paypals request (or the correct one for your country as this is the U.S link).
https://www.paypal.com/us/webapps/mpp/returns

If that does not work then if you funded your paypal payment via a card then contact your card issuer and see if they will issue a chargeback.

[Ashton18]

Similar situation. I ordered a model kit for 31.99 dollars. A tiny package unmarked containing a trashy Lego like kit to make a little creature arrived with no indication where it came from. I reported this to PayPal as goods not received and Lanshan responded showing a delivery which presumably was the Lego doll! I followed this up with PayPal and they changed the issue to incorrect goods supplied. Lanshan then offered me a 50% refund which I refused. PayPal then took this up and found in my favour and I have just received a full refund. This is clearly Lanshans method of scamming, taking orders, sending cheap trash and hoping people won’t follow up on complaints. Full marks to PayPal for rectifying this and let’s hope Lanshan are not able to use PayPal in future