Hi @tonja11 I hope you and your family are safe during this pandemic. Please be advised that due to coronavirus (COVID-19) safety precautions, we currently have limited customer service staffing so wait times may be longer. Our phone lines are currently closed until further notice. I suggest please contact us directly, all you have to do is visit our official PayPal website,when you scroll down look for "Contact" and click that. Contact page will give you options on how to get in touch with our customer service representative. If there's anything that I can help you with,just please post your inquiry on this Forum or just reply on this post and I can answer it for you. If this post or any other was helpful, you may enrich the community by giving kudos or accepting it as a solution.Stay safe and take care.
