contacting cusotmer service
kbidner
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Posted on
Apr-26-2020
04:23 PM
I am trying to contact customer service to respond re a refund I have requested and which the seller is refusing to honor. The 'contact us' button and 'send us an email' don't work, and they have closed telephone customer support, how do I get through???
1 REPLY 1
Ragnar_Lothbrok
PayPal Employee
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Apr-28-2020
12:39 PM
Good day @kbidner
Welcome to the community.
First, I must say that I am really sorry that you were not able to get to speak with a representative but thank you for posting here and I am happy to help.
Have you already opened a dispute?
- No. Please file it now. I didn't receive my item or it's different than described. Should I open a dispute?
- Yes. Great! Have you already escalated it to a claim?
- No. Please escalate it. How do I escalate a dispute to a claim?
- Yes. That's fantastic! Please check your email and/or resolution center from time to time, that is where the communication is sent regarding your case.
***If you saw a post that is helpful, kindly give the author Kudos or accept it as a solution. Thank you and keep safe!
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