consumer right act question

Andybaron
New Community Member

Hi so Iv bought an online car part from a supplier and it’s completely wrong. Unfit for use for the intended job as it’s completely different dimensions. Under the consumer rights act 2015 I have the right to return the item not at my cost. But PayPal are asking me to pay for this. The return postage cost will be £12 or more why should I have to pay for this ?

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Andybaron

 

Your best bet is to read up on paypal buyer protection before you start buying so you know what is and what is not offered.
In the event of a dispute you nearly always have to return the item back to the seller so you bear in mind possible return trackable costs before you buy from that seller / item / country.

Paypal state this >>
PayPal is not obliged to reimburse you for any costs that you incur to comply with any of PayPal’s requests for cooperation for the purpose of resolving the problem (including, without limitation, costs that you incur to return a SNAD item to the Payment Recipient or another party as PayPal requests), although sometimes it may reimburse these costs.

Although they will compensate you for some of the cost if you have activated this at some point before you made that transaction .....
https://www.paypal.com/uk/webapps/mpp/refunded-returns

That doesn't stop your right to reclaim postage costs under consumer law but that has nothing to do with Paypal. If you buy from a business in the UK then you can normally recover those return costs via the small claims court although most UK businesses would reimburse you anyway. (BUT if you choose to buy from a private or international seller you may not have that option).


You also have the option to do a chargeback via your card issuer instead of a Paypal dispute if you funded your Paypal payment via a credit card.



Advice is voluntary.
Kudos / Solution appreciated.
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