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AmosLifeA
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Posted on
Apr-07-2019
07:27 PM
Hi guys, I was paid through PayPal earlier today via email. However, the email address that the funds were sent, I no longer have access to nor do I have access to the PayPal account. What can I do to resolve this issue?
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PayPal_Dian
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Apr-11-2019
02:33 AM
Hi AmosLifeA,
Thank you for posting in our Community and welcome :).
I am sorry to hear that a payment was sent to an email address that you no longer have. If you don't have access to the email address it would be best to ask the sender to cancel the payments from their end and to let them send a new payment to the correct email address.
If you did have a PayPal account on the email address and the payment has been received on that email address. It would be best to call us so we can help you resolve this. If you go to the 'Help & contact' link at the bottom of each page you can find our phone number and opening times.
Dian
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