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claim process bug

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New Community Member

claim process bug

ordered a product that after a month of not receiving it i filed a claim at which time the seller sent a shipping number after another month i receive the item that wasnt even close to what i ordered and was a cheap piece of crap worth about $10 and i paid $72 for it. the next day i get a email saying my case was closed because seller provided proof of delivery . there is no way i can appeal it and it says my case is closed. so what is happening is scammers found a way to beat the paypal claim system. 

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Esteemed Advisor

Re: claim process bug

@Trailblazer261 


You are only allowed 1 dispute per transaction so the only way you can get a second dispute opened is to contact Paypal (when and if you can) and see if they will open a second dispute for you.
They may decline citing policies but if you say what happened then they might open a second dispute for you.

If not then if you funded your paypal payment via a credit card then consider contacting your card issuer and see if they will help you with a chargeback?


Advice is voluntary.
Kudos / Solution appreciated.