chargeback question

nathanq19
Contributor
Contributor

Hello, what happends when I get a bank chargeback on a purchase where I paid half wth paypal balance and other half with bank card. Will I get all the money back or just the amount paid with bank card.

 

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@nathanq19 

 

Just the amount on the bank card. If you file a dispute through your PayPal account on the transaction, the entire payment is disputed. It's best that you open a dispute at PayPal. Locate transaction in your PayPal account activity, click it, then click "Report a problem" to file Item Not Received or Significantly Not As Described dispute.


Kudos & Solved are greatly appreciated. 🙂

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sharpiemarker
Esteemed Advisor
Esteemed Advisor

@nathanq19 

 

Just the amount on the bank card. If you file a dispute through your PayPal account on the transaction, the entire payment is disputed. It's best that you open a dispute at PayPal. Locate transaction in your PayPal account activity, click it, then click "Report a problem" to file Item Not Received or Significantly Not As Described dispute.


Kudos & Solved are greatly appreciated. 🙂
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Thomas1345
New Community Member
How do you cancel a dispute
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