case id : PP-D-100107399

[walidraboudi]

dear Community,

regarding my case i order 3 E-scooter it was an offer buy 2 get 1 and i open a dispute on time 

finally i receive a message from you that my case didn't solve yet because the shipment arrived to Qpost 

i went today there to take the shipment and the funny think its just a Hat so i believe they just shipped to have the tracking number 

below are the picture of the package

please let me know in may case what i can do to get my refund 

regards 

[kernowlass]

@walidraboudi 

If the dispute is still open then click on view and CHANGE it to item received but not as described.

If its closed then contact customer services to open a second one for you as you can't open a second dispute yourself for the same transaction.