can i have a closed claim reopened in any circumstances

kevinhale
Contributor
Contributor

i have been told by eBay if i speak to a manager i can have a closed claim re open as it was closed under misleading circumstances 

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2 REPLIES 2

Teito23
Contributor
Contributor

You might be able to if you talk to an agent but, that isn't always the case your only choice is to attempt it first. If they don't reopen it and give you some bs answer that wouldn't really be a surprise though cause paypal has been taking the scammers/fraudster sides. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@kevinhale 

 

If you opened it for the wrong dispute type then yes they may open a second one for you.


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPalUK and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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