It’s all about the tracking numbers. I would also ask for proof of delivery from this company. They have to provide something for proof. You call them and ask for their manager and then tell them you need proof and a picture of the item. Tell them to send you that confirmation.
Bless your heart, I wish it was that easy. No contact number and emails are ignored. Their “tracking” service is part of their deception. They kept saying my order was in process for over 2 months, showing no change, then when I tried to cancel, it miraculously was on the way, but of course 10 days after the date PayPal promised me I would get a refund if I had not received it by, crap was sent.