broken item returns

mark7676
New Community Member

hi all

i recently purchased a fishing rod from facebook,

it arrived snapped......

do i have to pay to have it sent by courier  back to the seller?

the seller sent abusive messages via messenger and i have no return address

i have a dispute opened but the seller is not responding

not very happy here!

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@mark7676 

 

Put in as much info as possible via messages to the seller and then escalate the dispute to a claim.

If paypal find in your favour they may tell you to return the item back to the seller and give you a return address but wait until they do.

You would have to send trackable to prove delivery.

To get help with return shipping costs if you do have to return the item then i hope you have activated the below link at some point before you made the transaction.

https://www.paypal.com/uk/webapps/mpp/refunded-returns


Advice is voluntary.
Kudos / Solution appreciated.
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