broken item returns
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hi all
i recently purchased a fishing rod from facebook,
it arrived snapped......
do i have to pay to have it sent by courier back to the seller?
the seller sent abusive messages via messenger and i have no return address
i have a dispute opened but the seller is not responding
not very happy here!
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Put in as much info as possible via messages to the seller and then escalate the dispute to a claim.
If paypal find in your favour they may tell you to return the item back to the seller and give you a return address but wait until they do.
You would have to send trackable to prove delivery.
To get help with return shipping costs if you do have to return the item then i hope you have activated the below link at some point before you made the transaction.
https://www.paypal.com/uk/webapps/mpp/refunded-returns
Advice is voluntary.
Kudos / Solution appreciated.
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