**bleep** OFF

disgusted999999
Contributor
Contributor
Just about to dump pay pal. There is no U.S. customer service.
Have called and dealt with 3 different agents in the Philippines.
With no avail.
My package was delivered to the wrong address due to a vendors mistake.
No I am having to deal with it as a .... lost liter
Pay pal says.......It shows it was delivered to the address on the label.
When in fact I sent documentation showing it was not my shipping address.
Doing their job and still can't get any satisfactory results.
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@disgusted999999 

 

APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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disgusted999999
Contributor
Contributor

I went to the USPS and had them print out the entire log showing where it came from and where it went. Wrong address that is.....Still delined due to vendor saying it went to an address....

 

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