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I’m sorry about the trouble with a dispute. I understand that online tracking was provided even though there was nothing to ship. Is the case closed or open? If it’s open all information will be reviewed and an email update will be sent. If the case is closed, you should have the ability to appeal in the Resolution Center. I know how frustrating this must be and I apologize for that.
I understand you have re-appealed the case however there is no refund made back to you. My sincere apologies on the inconvenience faced. Kindly contact PayPal and request as to why the case was closed and what the alternative workarounds to get the refund.