bank statements

glad-ke
Contributor
Contributor

my account has been limited and asked for a bank statement. I linked it to my mpesa number i.e mobile transactions.. can i provide my mpesa statements? thank you

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2 REPLIES 2

PayPal_Celeste
Moderator
Moderator

Hi there @glad-ke,

 

Thank you for the post, and welcome to the Community! If you do not have one of the documents requested, it would be best to get in touch with our customer support team for further assistance. You can do so by selecting Contact at the bottom of any PayPal page. I hope this can be resolved soon.

 

Thanks!

 

- Celeste S. 

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glad-ke
Contributor
Contributor

unfortunately, my account was restored after i provided the documents and was limited within 48 hrs, provided the same documents then was permanently limited.. I don't understand where the problem is

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