arrival speed company

fionajane123
Member
Member
arrival speed company are con artist they said we had received order and we most definitely did not and PayPal closed the case
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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@fionajane123 


APPEAL

To submit an appeal on the dispute that was closed, PayPal asks that you obtain a detailed report from the shipper/courier (on their letterhead or some other form of official stationary) that includes the address the seller gave them for the shipment. Or one that includes a statement mentioning your address and saying the item was delivered to a different address.
Check tracking in below link to see where it went.
https://www.17track.net/en

When you have that, contact PayPal via phone (log on to your account and click Contact at the bottom of the page, however that may not be an option at the moment due to covid), or via Facebook (send a Private Message to PayPal) or via Twitter (send a Direct Message to @AskPayPal) and say you want to appeal the denial of the dispute based on the shipper saying the item was delivered to a different address. Once it's submitted (you will be provided with directions on how to do that), the dispute will be reviewed further and a determination will be made.

You also have the option to contact your card issuer if you funded your paypal payment that way and see if they will do a chargeback for you.


Advice is voluntary.
Kudos / Solution appreciated.
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Woodles64
Contributor
Contributor
I too have had a problem with this company nothing but con artist I ordered something only when my order arrived was nothing what was advertised now they won't refund me the full refund only 50% of it and PayPal have done nothing they closed the case saying I did not give them the required information which I did and when asked what else they required they did not reply 😠 I would never recommend this company and now wondering about PayPal
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