appeal

[lindy0212]

Is it possible to appeal a paypal decision?  All the evidence is so obviously in my favour yet my claim was awarded to seller. I am beyond annoyed!

[kernowlass]

@lindy0212 

https://www.paypal.com/uk/smarthelp/article/FAQ2050

Click on the words "Help / Contact" at the bottom of paypals pages and use the phone option in the blue band at the top OR very bottom of page dependent on what country you are in. Scroll down past the list of help questions and click on 'Call us' bottom of that page. Log in and get the code.
OR
have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their facebook or twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.

[koochywalla]

i had a similar situation. someone paid me for a service and then before the 180 days was up, they filed a bogus claim for a refund saying product not received. because i couldn't provide paypal with a tracking number to prove they received the item the claim they didn't, paypal sided in their favor. of course i couldn't provide a tracking number or proof of delivery. the money wasn't them buying a product from me in the first place. there are people scamming us knowing how incompetent paypals resolution team obviously is.