cancel
Showing results for 
Search instead for 
Did you mean: 

appeal a paypal decision

SOLVED
New Community Member

appeal a paypal decision

I sell womens designer clothing & shoes on EBAY. I recently had a buyer buy shoes on 1-11-2018, wear them at least 2 times and on 4-8-2018 contact me stating there is an issue with the shoes. Ebay declined a dispute stating the time frame was too long & there were at least 2 wearings. They files a dispute with Paypal & paypal has sited in their favor

Now damaged shoes from wear are being returned to me. is there any recourse I have.

I can not return these to the manufacturer are they are not defective.

any advice is appreciated

Thanks

Lynn

1 ACCEPTED SOLUTION

Accepted Solutions
Volunteer Advisor

Re: appeal a paypal decision

@edensgarden6577

 

Sorry not really.

In the event of a SNAD dispute it is always one persons word against the others.

So paypal 'tend' to favour the buyer in my opinion BUT the buyer has to return the items back to you first (trackable to prove delivery) before you have to issue a refund.

You could try selling them on as 'nearly new'?

 


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
2 REPLIES
Volunteer Advisor

Re: appeal a paypal decision

@edensgarden6577

 

Sorry not really.

In the event of a SNAD dispute it is always one persons word against the others.

So paypal 'tend' to favour the buyer in my opinion BUT the buyer has to return the items back to you first (trackable to prove delivery) before you have to issue a refund.

You could try selling them on as 'nearly new'?

 


Advice is voluntarily given.
Kudos / Solution appreciated if I helped you.
New Community Member

Re: appeal a paypal decision

the shoes are damaged. Which is a huge issue. I can not return them to the manufacturer,  as she bought them 4 months ago & has worn them at least 2 times. Also why I can not resell them. I'm going to call Paypal today. How they can do this is beyond me