account unable to send and receive money despite sending prerequisite documents

[washi1]

I have tried to contact customer service to verify my account but have been unsuccessful. I keep getting the message that documents received and response will be sent within 2-3 days. This message has been there for the last 02 months, can any please help

[kernowlass]

@washi1 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.