account restricted

Ozzy2021
New Community Member

Hi, I have had my account restricted for over 5 months and paypal still hasn't been able to resolve this. I have alot of money that I cant access. Everytime I call they promise to act and call me back to resolve it , but they never do. I tried calling today and they have taken that option off from the website. Im really concerned. Is any one else experiencing the same?

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@Ozzy2021 

 

If you have been told your Paypal account has been permanently limited then Paypal tends to hold any funds for 180 days. This is the same time frame that buyers have to open Paypal disputes.

If no disputes are opened in 180 days then normally you are allowed to withdraw the funds. That is as long as you are over 18, the account is in your legal name and registered in the country where you reside.

Sometimes they confiscate funds under this policy.
https://www.paypal.com/us/webapps/mpp/ua/useragreement-full?locale.x=en_US#actions

Paypal also may request further documentation from you before you can withdraw those funds.




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Kudos / Solution appreciated.
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