cancel
Showing results for 
Search instead for 
Did you mean: 

account restricted

Highlighted
New Community Member

account restricted

Im pretty sure my account is restricted, when i go to pay for something it says "PayPal returned an error: The Merchant Account is Restricted" can someone help me fix this?? 

 

 

2 REPLIES 2
Highlighted
PayPal Employee

Re: account restricted

Hello and Good day @sh0rt_elijah ! Sorry to hear that you are experiencing this. You might want to check your Email or the Resolution Center because we usually send you communication when a limitation is placed. Also here is a  link that you can click on to find out more and what to do.

https://www.paypal.com/us/smarthelp/article/why-is-my-paypal-account-limited-faq1758 

Hope this helps and Stay Safe!

You can send a like if this helps! 

Highlighted
New Community Member

Re: account restricted

I get a similar error: 

Payment not submitted
The merchant account is restricted.
 

None of these look relevant to my account, which is not a merchant account (just a personal, non-business account).

 

When I got to the Resolution Center, nothing is listed. 

 

What should I do next? I tried using the "Contact Us" chat feature, too. I am waiting for a response to a request for someone to review my issue.